Oneline.Voice&SMS.EN/ES.
Answer hours, insurance, directions, intake basics—escalate when human help is needed. Bilingual EN/ES on the same number with full transcripts.
One line for real conversations
A considerate front desk, forever on duty
Patients rarely arrive with a single question. Healthzee answers hours, directions, insurance, “Can I bring my child?”, and “Is there parking?” on the same line that books visits. English and Spanish are handled on one number; STOP/HELP and quiet hours are enforced without staff intervention. When escalation makes sense, AgenticCloud hands off with the right context.
HealthCloud stores only what operations need (intent tags, handle time, success/failure), so your team gets clarity without reading transcripts. The intent is human: a front desk that never gets impatient and never gets lost.
Patients notice
- One number covers EN/ES. No transfers or duplicate lines.
- Same conversation navigates logistics, policies, and next steps.
- Escalations arrive with context so staff never re-ask basics.
Feature chips
Transcripts (summarized), Intent tags, Quiet hours, STOP/HELP, Escalation rules
Core Features
- Transcripts (Summarized) — Concise summaries of conversations with key points highlighted
- Intent Tags — Automatic categorization of patient inquiries and needs
- Quiet Hours — Respect patient preferences for communication timing
- STOP/HELP — Standard compliance keywords for opt-out and assistance
- Escalation Rules — Smart routing to human staff when needed
How it works
Every conversation is automatically tagged by intent, summarized for quick review, and routed based on your escalation rules.
Example Flow
"Patient asks about lab results → Tagged as 'lab-inquiry' → Summarized → Escalated to staff queue if urgent"
Quiet hours and STOP/HELP keywords are enforced automatically for TCPA compliance. Staff can review full transcripts or just summaries.
Content actions
KEEP common Q&A | UPDATE compliance & bilingual | ADD example transcripts
Common Q&A & Escalation
Address hours, insurance, directions, and intake basics—escalate complex medical questions
A2P/CTIA Compliance
Full compliance with A2P 10DLC and CTIA messaging best practices
Bilingual on Same Number
EN/ES autodetect on single phone line—no separate numbers needed
IVR-less Conversational
Natural conversation flow without frustrating phone trees
Example Transcript Snippet
See sanitized conversation examples showing the AI interaction
Example Transcript (Sanitized)
Typical Conversation Flow
Intent Tags: hours_inquiry, insurance_verification, medical_question → ESCALATED
CloudAIN tie-ins
TeleCloud + QotBot (inbound), MindAgain (KB), AgenticCloud (handoffs), HealthCloud (metadata)
TeleCloud + QotBot
Handles inbound calls and messages with intelligent routing
MindAgain
Provides knowledge base for common clinic questions
AgenticCloud
Manages handoffs and escalation workflows
HealthCloud
Stores conversation metadata and audit trails
Integration Flow
Seamless handoffs across systems
TeleCloud handles calls, QotBot manages conversations, MindAgain provides answers, AgenticCloud routes escalations, and HealthCloud stores everything with full audit trails.
Try It Now
Test your clinic's main line →
Experience the EN/ES bilingual flow, see how conversations are summarized, and review how escalations work with full transcripts.
Supports clinicians; not diagnostic. HIPAA compliant with RBAC, audit logging, and encryption. In emergencies, call local services.