Fewerno-shows,clearerupdates
Sequenced reminders and compliant broadcasts with quiet-hours respect, bilingual templates, and opt-in/out tracking baked in.
Reminders that respect the person
Considerate, effective sequencing
A good reminder sequence feels like a colleague nudging you at the right time. Healthzee sequences SMS, email, or a quick call—T-72, T-24, T-2—depending on visit type and prep. Messages are short, bilingual when needed, and follow your consent + quiet-hours rules. When a patient confirms or reschedules, we update your schedule through FHIR or the calendar fallback.
Over a few weeks, HealthCloud shows a simple story: confirmations up, no-shows down, late cancels rarer. We’re not trying to “engage.” We’re trying to be considerate and effective.
What it feels like
- Sequences adjust by visit type—imaging vs. follow-up.
- EN/ES on one number, consent + STOP/HELP honored.
- Fast schedule updates via FHIR or calendar fallback.
Sequence examples
Pick the cadence that fits each visit type--every touch keeps opt-out + reschedule links front and center.
Standard (T-48 / T-2)
Two reminder touchpoints with reschedule + confirm links; SMS + email bilingual templates.
High-prep (T-72 / T-24 / T-2)
Adds prep checklist at T-72 and bilingual instructions at T-24 for imaging, labs, or fasting visits.
High-risk (T-48 -> voice fallback)
If no confirmation after SMS/email, AgenticCloud triggers TeleCloud voice with consented script.
Capabilities
Everything you need for patient communication
Templates
Clinic-customizable email + SMS, bilingual by default with merge fields for reschedule links.
Consent & opt-out
Opt-in captured up front, non-coercive language in every touch, and one-tap opt-out that syncs back immediately.
Quiet hours
No reminders outside your quiet-hours window unless patient explicitly opts in; TeleCloud enforces locale-based schedules.
Bilingual templates + opt-in handling
Reminders stay human—patients see reschedule options and clear consent text every time.
MindAgain stores English + Spanish versions for every template. Buttons always include “Confirm”, “Reschedule”, and “Stop” so patients never feel trapped.
- Opt-in captured once, stored in HealthCloud, enforced via TeleCloud delivery.
- Quiet hours + preferred channel per patient; overrides logged for audit.
- Each message ends with bilingual opt-out instructions—AgenticCloud updates preferences instantly.
Exports
Download outreach logs for compliance and review
Outreach CSV
Download complete log including timestamp, recipient, channel (email/SMS), template used, and delivery status.
Not included: No marketing blasts, list uploads, or non-clinical outreach. This is screening reminders only.
CloudAIN tie-ins
Every reminder touches the stack: sequencing, templates, delivery, and metrics.
AgenticCloud
Sequences reminders, manages logic for deposits, and escalates to voice when confirmations lag.
MindAgain
Manages bilingual templates with non-coercive wording and keeps revision history.
TeleCloud
Delivers SMS/email/voice while respecting local quiet hours and opt-out flags.
HealthCloud
Logs confirmations, late cancels, opt-outs, and ROI metrics so pilots stay measurable.
Reminder KPIs
Pilot dashboards show ROI without extra spreadsheets.
No-show %
Track drop after sequences go live.
Confirmation %
Confirmations / total reminders per visit type.
Late cancel %
Cancellations inside 24h that sequences help recapture.
Opt-out %
Monitor if language stays non-coercive and respectful.
Built with security and standards in mind
HIPAA-aligned operations with modern healthcare interoperability
🔒Security & Compliance
HIPAA compliant with role-based access control (RBAC), comprehensive audit logging, and end-to-end encryption
🔗Healthcare Interoperability
FHIR-ready architecture designed for seamless EHR integration and secure health data exchange
Pilot invite
Start a reminder pilot →
See Standard, High-prep, and High-risk sequences run with bilingual templates, consent logging, and KPI tracking.
Supports clinicians; not diagnostic. HIPAA compliant with RBAC, audit logging, and encryption. In emergencies, call local services.