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Scheduling without hold music

Getbookedwithoutback-and-forth

Online/self-serve scheduling with reminders, holds, deposits, and waitlist auto-fill. Every booking respects consent, quiet hours, and staff-owned rules.

Patients book, reschedule, or cancel without calling in.
ICS + email invites keep staff calendars aligned.
Reminders include deposits, holds, and bilingual answers.
Every action lands in HealthCloud with audit logs.
See a scheduling demoPreview controls
Clinic scheduling board with phone and laptop showing confirmations
Overview

A calmer way to fill your calendar

Patients don't want phone tag; staff don't want double work.

Scheduling with Healthzee is a single conversation: "Are mornings or afternoons better?" If your systems expose FHIR appointments and slots, we write to them. If not, we use a calendar fallback that respects your hours, visit durations, and buffer rules.

AgenticCloud handles holds and waitlists—so a cancellation quietly becomes another patient's opening. HealthCloud records non‑PHI operational data (time to next available, conversion, no‑show trend) so you can see the impact without digging.

The goal isn't to add another tool; it's to make the one thing patients need—an appointment—effortlessly reliable.

FHIR-first writes
Calendar fallback
Auto waitlist fill
Non-PHI metrics
One conversation, one appointment—no phone tag required

Patient → QotBot → AgenticCloud → HealthCloud → Standards

Every booking follows the same CloudAIN flow, so staff knows exactly where context lives.

Patient→

Chooses visit type + language, drops insurance/preference notes.

QotBot→

Captures details 24/7 via voice, SMS, or web chat (EN/ES).

AgenticCloud→

Holds slots, enforces TTLs, manages waitlist + deposits.

HealthCloud→

Writes Appointment/Slot/Schedule metadata with audit trails.

FHIR/HL7 or Calendar

FHIR-first writes; calendar + ICS fallback if standards unavailable.

Quick diagram: Patient → QotBot → AgenticCloud → HealthCloud → FHIR Appointment/Slot/Schedule or Calendar fallback.

Three core capabilities

Everything you need for smooth scheduling workflows

Booking + reschedule

Patients confirm, change, or cancel from web, kiosk, SMS, or phone—staff stays in the loop instantly.

FHIR-first writes

HealthCloud writes Appointment, Slot, and Schedule resources with audit trails before anything else.

Calendar + ICS fallback

If FHIR isn’t available, we sync to calendar feeds, push ICS invites, and mirror statuses via email/SMS.

Controls you own from day one

Dial in visit types, lead times, and bilingual templates before you invite patients.

Configuration checklist

  • Visit types + duration rules
  • Lead times + blackout windows
  • Overbook tolerance bands
  • Bilingual templates (EN/ES) for reminders + holds

What patients see

Booking + reschedule links automatically send ICS invites and bilingual reminders with deposits/holds when configured.

Example EN → ES copy

"You're booked for Intake (45 min). Reply RESCHEDULE if you need a new time."

"Tu cita de Ingreso (45 min) está confirmada. Responde REPROGRAMAR si necesitas otro horario."

HealthCloud keeps PHI minimal—store full notes only if needed, or auto-discard after confirmation.

Optional add-ons (toggle later)

Expand your scheduling capabilities as your pilot grows

Multiple locations
Manage booking across multiple clinic sites with location-specific availability and staff assignments.
Waitlist
Automated waitlist notifications when earlier slots open up, with patient opt-in controls.
"I'm here" arrival button
Check-in flow for patients arriving at the clinic, triggering staff notifications and queue updates.
Groups/classes link-out
Support for group sessions and classes with capacity limits and specialized booking flows.
Booking flow showing multiple steps and location selection

CloudAIN tie-ins

Each layer has a job: AgenticCloud holds slots, HealthCloud stores facts, TeleCloud/QotBot handles flow, MindAgain keeps copy human.

AgenticCloud

Controls holds, TTLs, deposits, and auto waitlist fill before staff sees the ticket.

HealthCloud

Stores availability, booking metadata, consent, and PHI minimization toggles.

TeleCloud + QotBot

Voice/SMS/web chat flows that gather intent and confirm every booking.

MindAgain

Provides visit copy blocks so invitations stay human and on-brand.

Boundaries

We provide read-only calendar visibility and booking infrastructure. We do not prevent EHR double-booking or use predictive ML to recommend appointment times. Your clinic owns scheduling logic and patient prioritization.

Built with security and standards in mind

HIPAA-aligned operations with modern healthcare interoperability

Security & Compliance

  • HIPAA compliant infrastructure
  • Role-based access control (RBAC)
  • End-to-end encryption
  • Comprehensive audit logging

Healthcare Interoperability

  • FHIR-ready architecture
  • EHR integration capabilities
  • Calendar sync (ICS feeds, read-only)
  • Standardized data exchange formats

Live walkthrough

See a scheduling demo →

Watch the Patient → QotBot → AgenticCloud → HealthCloud flow, including FHIR writes and the calendar fallback.

Request the demo
Scheduling dashboard with calendar and reminder settings

Supports clinicians; not diagnostic. HIPAA compliant with RBAC, audit logging, and encryption. In emergencies, call local services.