Skip to main content
Crisis detection and escalation

Safetyfirst,everyinteraction

Detect risk phrases, redirect to help, and notify staff appropriately. Every safety event is logged with full audit trails and no sensitive content exposure.

Immediate 911/988 redirect for crisis phrases
Location-aware local resource directory
Staff notifications with context (no content)
Complete audit trail for compliance
Emergency response dashboard showing crisis protocols
Overview

Guardrails that never look away

The hardest calls are the ones you can't miss.

Healthzee listens for risk phrases across voice and text and immediately offers crisis resources—without asking for more details. We log that a redirection happened, not the content of the moment, and notify your designated staff through the channel you choose.

The approach is simple: prefer safety, minimize data, leave an audit trail. You'll see the policy, the timer, and the outcome—because guardrails should be visible and trustworthy, not hidden behind "AI."

Guardrails should be visible and trustworthy, not hidden behind "AI."

Immediate crisis resources
Event-only logging
Staff notifications
Full audit trail
Prefer safety, minimize data, leave an audit trail

Timeline: Detect → Redirect → Log → Notify → Record

Five-step safety protocol executed in real-time

1. Detect

Risk phrases identified in patient communication

2. Redirect

911/988 hotlines provided immediately

3. Log Event

Event logged with no sensitive content stored

4. Notify Staff

Staff alerted with appropriate context

5. Policy Record

Complete audit trail maintained

Safety workflow visualization

Safety Flow

Crisis detection happens in milliseconds. Staff receive notifications with event metadata only—no sensitive conversation content is stored or transmitted via SMS.

CloudAIN tie-ins

MindAgain (guardrail patterns), AgenticCloud (policy triggers), HealthCloud (event log)

MindAgain

Provides guardrail patterns and risk phrase detection

AgenticCloud

Handles policy triggers and escalation workflows

HealthCloud

Maintains event log with audit trails and compliance records

Safety Configuration

Review safety guardrails →

Configure crisis detection patterns, local resources, and staff notification policies. Test the complete workflow before deployment.

Safety configuration dashboard

Supports clinicians; not diagnostic. HIPAA compliant with RBAC, audit logging, and encryption. In emergencies, call local services.