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AI & Automation7 min readNovember 5, 2025
AI Triage With a Human Touch: The QotBot Approach
How QotBot handles routine patient calls while seamlessly escalating high-acuity or complex needs to staff.
By Cloudain Editorial Team
24/7 coverageClinical AIHuman handoff
1. Patients expect fast answers
Clinics struggle to keep up
- Long hold times
- Overflow calls and after-hours uncertainty
- Missed voicemails
- Inconsistent triage questions
2. AI that understands clinical context
Not generic voice bots
- Symptom intake and medication questions
- PHQ follow-ups and appointment intent
- Urgency detection with STOP/HELP and quiet hours
3. AI triage captures exactly what staff need
Structured, shareable context
- Symptoms and duration
- Reason for visit
- Urgency flag
- Additional context
4. Human handoff
AI supports, humans decide
- Escalates to staff with summaries
- Flags urgency for faster response
- Prevents patients from repeating themselves
5. Available 24/7
Without additional staff
- After-hours
- Weekends
- Early mornings
- Lunchtime rush
6. Integrated with CoreCloud
Every interaction documented automatically
- Call logs and triage summary
- SMS responses
- Safety alerts and consent status
7. Better patient experience, lower staff load
AI speed + human judgment
- Immediate help for patients
- Lower repetitive workloads
- Better provider context
- Reduced burnout
QotBot pairs AI speed with human judgment
Patients get immediate help. Staff get clean summaries. Clinics function like coordinated teams.